Terms & Conditions
These terms and conditions of Quality Transport Ltd. (“Service Terms”) are a legally binding agreement between you and Quality Transport Ltd., governing your use of the services (“Services”) offered by Quality Transport Ltd. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. If you do not agree to these Service Terms, you are directed to discontinue using the Services. Quality Transport Ltd. reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on September 30, 2016.
The rate quoted prior to your trip is an estimate based on the information you provided at the time of the reservation. Wait time charges are not included in the estimate and will increase your final cost, if applicable.
All advertised fares are subject to change without notice and may be subject to surcharges after midnight, or on Sundays and public holidays. (See Additional Charges below)
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office (441) 337-2578 before proceeding on your way.
• All bookings are subject to a 15% service fee.
• Any transport carried out after midnight, on a Sunday or on a public holiday is subject to a 15% to the surcharge.
Waiting time charges may be incurred if a passenger arrives late to a pick-up. For standard pickups waiting time is charged in 15-minute increments. For airport arrivals, waiting time is charged in 15-minute increments, however, a 30 minute grace period is allowed before wait time charges apply. Time spent waiting at additional stops will also be charged as waiting time.
We do not charge waiting time attributed to delayed flights or luggage delivery for pick-ups at the airport.
The fare quoted online does not include any additional/unscheduled stops made during your trip. Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops in advance by speaking with booking agent at (441) 337-2578.
Payment and Billing
Invoices for personal and corporate accounts are issued on the last business day of each month.
For reservations that are not attached to an account the credit card on file will be billed immediately after the completion of the Services or as soon as possible thereafter. A receipt of such charges will be sent at the time the credit card is charged.
See below under Group Transport for Group Transport Billing and Payment.
Payments can only be made using any of the following methods:
(1) Direct Deposit or Wire Transfers
(2) Credit or Debit Card
(3) Company/Bank Checks
Quality Transport Ltd. requires all clients to have a credit card on file regardless of the payment method selected (VISA® and MasterCard® only). All credit/debit card information will be kept in strict confidence.
There will be absolutely no cash exchange between drivers and clients unless otherwise stated.
All transactions are handled in a safe and secure manner to ensure our customers’ maximum security and the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security procedures, where possible, as the protection of our customer information is of a high priority. If you have any questions about your privacy or the security of our website, please contact us.
CANCELLATIONS, NO-SHOW & CHANGE POLICIES
All cancellations must be made 24 hours prior to the scheduled pick up to avoid a full service charge. Cancellations are accepted by email, email@example.com or by phone (441) 337-2578.
If the passenger is (i) not at the specified pick-up location, (ii) has not given notice to Quality Transport Ltd. and (iii) does not show up within 25 minutes of the scheduled pick up time, this will result in a “no show charge” and the driver will abandon the job. In these circumstances, a customer service agent may provide a courtesy call to the passenger or person specified on the reservation.
Quality Transport Ltd. requires that all changes be received by phone or email at least three hours prior to pick-up. If a requested change is cannot be accommodated and was requested in less than three hours prior to pick-up, the resulting cancellation may result in a full service charge to the customer.
Event/Group transport rates are different from standard rates.
All event transport must be coordinated using our booking agents;
Telephone: (441) 337-2578
Depending on group size and transport requirements, a deposit may be required to secure group reservations.
Estimates sent in connection with the event transport request may vary from the final bill as a result of wait time charges, service fees or any other added or unexpected transport requests.
Once the Event Transport Estimate has been approved an Event Transport Form requesting billing and payment information will be sent to the client for completion and return. By signing this, the client has agreed and approved the transport quote sent by Quality Transport Ltd. in connection with their request.
Group Charges, Billing & Payment:
Event/Group transport wait time is billed by hourly increments and will begin ten minutes after any scheduled pick up time. Should wait time be applied, the wait time charge for event transport is $75.00 per hour.
• Groups of twenty (20) or more people are subject to a 20% service charge.
• Transport rates after midnight, on Sundays and public holidays are subject to a 15% surcharge.
Unless otherwise agreed, for Group and Event transport, the billing contact will be invoiced the day after the completion of services and if charges are not disputed within 24 hours of the issued invoice, the credit card on file will be charged accordingly.
AFFILIATE SERVICE POLICY
Quality Transport Ltd., at its discretion, may use affiliates to provide transport services as requested by our clients.
Vehicle images presented on the Quality Transport Ltd. websites may differ from the actual vehicle.
LOST OR DAMAGED ITEMS
Quality Transport Ltd. and its affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can call our office at (441) 337-2759 for assistance. Quality Transport Ltd. reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.
Any animal over 25 lbs. must ride in a minivan or van, with the exception of service dogs. All animals must be leashed or in a carrier when traveling in a Quality Transport Ltd. vehicle. We request that when traveling with a pet, you notify a reservationist in advance so that Quality Transport Ltd. can accommodate you. If you fail to notify a reservationist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
EXCLUSIONS AND LIMITATIONS OF LIABILITY
Quality Transport Ltd. and its affiliates are not responsible for missed flights, abandoned reservations or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond our reasonable control, acts of God and Nature, acts of terrorism, travel congestion, road closures, accidents, flight and weather delays.
Quality Transport Ltd.’s liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.
QUALITY TRANSPORT LTD. SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION AND OTHER TORTS.
YOU AND QUALITY TRANSPORT LTD. EACH UNDERSTAND AND AGREE THAT THESE REMEDIES, EXCLUSIONS AND LIMITATIONS ALLOCATE THE RISKS OF SERVICE NON-CONFORMITY AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWS. QUALITY TRANSPORT LTD.’S FARES FOR SERVICES REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT.
THE FOREGOING LIMITATIONS OF LIABILITY APPLY WITHOUT REGARD TO ANY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE BY QUALITY TRANSPORT LTD. THIS AGREEMENT IS GOVERNED BY THE LAWS OF BERMUDA.
You and Quality Transport Ltd. have agreed to these Service Terms within the Island of Bermuda, for all purposes.
All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the courts of Bermuda. These Service Terms and its validity and effect will be interpreted under, and governed by, the laws of Bermuda, without regard to its conflict of laws provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non conveniens. You agree to reimburse Quality Transport Ltd. for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you.