Terms & Conditions
These terms and conditions (“Service Terms”) of Quality Transport Ltd. (“Quality Transport”, the “Company” “We”) are a legally binding agreement between you and Quality Transport, governing your use of the services (“Services”) offered by the Company. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms.
If you do not agree to these Service Terms, you are directed to discontinue using the Services. Quality Transport reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on 01 November 2019.
GENERAL BOOKINGS
ESTIMATES
The rate quoted prior to your trip is an estimate based on the information you provided at the time of the reservation. Wait time charges are not included in the estimate and will increase your final cost (see further ‘Wait Time’).
CONFIRMATIONS
After a transport request is received and scheduled an email confirming the details of the reservation will be sent to the email address provided. If Quality Transport does not receive notice of errors or incorrect information regarding the reservation details 24 hours prior to the scheduled date of the reservation, the transfer will be charged in accordance with the existing reservation details (subject to any additional charges that may be incurred).
AIRPORT TRANSFERS
Airport Arrivals – Locating your driver
Meet and Greet Instructions:
Bermuda is a small airport with one terminal. After the passenger has cleared immigration and customs and entered the arrivals hall, pre-arranged transport drivers will be standing holding name display signs. If for any reason the passenger cannot locate their driver, the passenger should call our office 1441-3372578 or 1877-4063189.
If a passenger leaves the airport without calling our office and speaking to an agent first, 100% of the transfer fee will be charged
Curbside Pickup:
Bermuda is a small airport with one terminal. After the passenger has cleared immigration and customs and entered the arrivals hall you will see a sign towards the ceiling stating “Prearrange transport, Hotel Shuttle” etc. The passenger should exit threw those doors and follow the walkway to the parking lot where all of the prearranged car service vehicles will be parked. The drivers details will be provided on the day of your transfer. The passenger should be sure that the contact number provided at the time of booking is going to be the number used while on island – so that Quality Transport can contact the passenger. If for any reason the passenger cannot locate their driver call our office 1441-3372578 or 1-877-406- 3189.
If a passenger leaves the airport without calling our office and speaking to an agent first, 100% of the transfer fee will be charged
Cedar Aviation Private Jet Terminal
All transfers from Cedar Aviation Private Jet Terminal (private jet pick-ups) will incur a two-hour minimum charge (applicable to the vehicle type) from the spot time requested by the passenger until the passenger is dropped to their final destination. Quality Transport does not track private flights.
REQUESTED DRIVERS
Where clients request to have the same driver for multiple bookings in a day, Quality Transport cannot guarantee that this request can be met. Where the client has reserved full day or half day service bookings, Quality Transport will make every effort to book the same driver for the entire reservation, although again this cannot be guaranteed.
PRICING POLICY
All advertised fares are subject to change without notice and are subject to surcharges for transport scheduled after midnight, on Sundays and on public holidays (see further ‘Additional Charges’)
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office (441) 337-2578 before proceeding on your journey.
ADDITIONAL FEES AND CHARGES
Additional Fees and Surcharges
All bookings are subject to a 18% service and processing fee.
Any transport carried out after midnight, on a Sunday or on a public holiday is subject to a 15% to the surcharge.
Wait Time
Wait time charges may be incurred if a passenger arrives late to a scheduled pick-up. For standard pick-ups, wait time is charged in 15 minute increments. For airport arrivals, wait time is also charged in 15 minute increments however, a 40 minute grace period is given (from the actual flight arrival time) before wait time charges apply. Time spent waiting at additional stops will also cause wait time charges to be incurred.
Quality Transport does not charge wait time attributed to delayed flights.
Additional Stops
Quotes and estimates do not include any additional/unscheduled stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by a Quality Transport agent does not include costs for additional stops. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. In particular, each additional stop will automatically incur a 15 minute wait time charge. If the stop exceeds 15 minute, wait time charges will be applied accordingly. You may obtain an exact quote for additional stops in advance by speaking with a Quality Transport agent at (441) 337-2578.
No Show Charge
If the passenger is (i) not at the specified pick-up location; (ii) has not given notice to Quality Transport; and (iii) does not show up within 15 minutes of the scheduled pick up time, this will result in a “No Show Charge” and the driver will abandon the job. In these circumstances, a customer service agent may provide a courtesy call to the passenger or person specified on the reservation, prior to the job being abandoned. A No Show Charge is the equivalent of a full service charge.
Holding Fee
Where luggage, baggage or personal items are intentionally left in a vehicle by a passenger, the passenger will be charged hourly wait time (applicable to the vehicle type) until the items are removed.
Wet Passenger Fee
If a passenger is wet (i.e. from swimming) and as result causes the seats of a Company vehicle to be wet, the passenger will be charged a minimum of 3 hours wait time for the vehicle being taken out of service to allow the seats to dry.
Vehicle Luggage capacity
If a vehicle category is booked and cannot accommodate the passenger’s excessive luggage a luggage car charge will be automatically added to the transfer.
PAYMENT AND BILLING
Billing
Invoices for personal, corporate and vendor accounts are issued on the last business day of each month.
All invoices over 30 days past due will incur a five percent (5%) fee each month the invoice remains past due.
For reservations that are not attached to an account the credit card on file will be billed immediately after the completion of the Services or as soon as possible thereafter. A receipt of such charges will be sent at the time the credit card is charged.
See ‘Group Transport’ for group transport billing and payment terms.
Payment
There will be absolutely no cash exchange between drivers and clients unless otherwise agreed and approved by Quality Transport.
Payments can only be made using any of the following methods:
(1) Credit or Debit Card
(2) Direct Deposit or Wire Transfers; or
(3) Company/Bank Checks.
Quality Transport Ltd. requires all clients to have a credit card on file regardless of the payment method selected. Note, Quality Transport will only accept the following credit cards VISA®, MasterCard® and American Express. All credit and debit card information will be kept in strict confidence.
All transactions are handled in a safe and secure manner to ensure maximum security for Quality Transport and our customers. We assure you that your information will at all times remain confidential and safe. We pledge to continually adopt new security procedures, where possible, as the protection of our customer’s information is of a high priority. If you have any questions about your privacy or the security of our website, please contact us.
Direct deposits and wire transfers may be remitted to:
For US Dollar Payments:
Bank Name: Bank of Bermuda HSBC
Account Name: Quality Transport
Account Number: 010-892-693-511
For Bermuda Dollar Payments
Bank Name: Bank of Bermuda HSBC
Account Name: Quality Transport
Account Number: 010-892-693-001
The respective invoice number(s) should be included in the payment reference.
Company or bank checks should be made out to Quality Transport Ltd.
CANCELLATIONS & CHANGE POLICIES
Cancellation
All cancellations must be made at least 24 hours prior to the scheduled pick up to avoid a full-service charge. Same day cancellations are not permitted and will incur a full-service charge.
If an hourly service booking is cancelled with less than 48 hours’ notice and the number of hours for the reservation is not specified in advance, a minimum of three hours will be charged in accordance with the hourly fee for the type of vehicle booked.
If an hourly service booking is cancelled with less than 48 hours’ notice and the number of hours for the reservation is specified in advance, the full amount of hours reserved for the booking, will be charged.
If a stand-by service booking is cancelled with less than 48 hours’ notice, the full amount of hours reserved for the booking, will be charged.
Cancellations are accepted by email, transport@qualitybermuda.com or by phone (441) 337-2578.
Changes
Quality Transport requires that all changes be made by phone or email at least 3 hours prior to the scheduled pick-up. If a change made less than 3 hours prior to pick-up cannot be accommodated, the resulting cancellation will cause a full charge to the customer.
Any change required to a reservation scheduled before 7am, must be made by 8pm the night before, or the reservation will remain as booked.
EVENT/GROUP TRANSPORT
BOOKING PROCEDURES
All event transport must be coordinated using our customer service agents;
Telephone: (441) 337-2578
Email: transport@qualitybermuda.com
Event/Group transport rates are different from standard rates and are determined on a case by case basis. Depending on group size and transport requirements a deposit may be required to secure group reservations. Whether or not a deposit is requested, Quality Transport requires a major credit card to placed on file to secure event and group transport.
Event/Group Transport Estimates sent in connection with the event transport request may vary from the final bill as a result of wait time charges, service fees or any other added or unexpected transport request.
Once an Event/Group Transport Estimate has been approved, an Event/Group Transport Booking Form will be sent to the client for completion and return. By signing this form, the client has agreed and approved the Event/Group Transport Estimate sent by the Company in connection with their request.
CANCELLATIONS AND CHANGES TO POLICIES
Event/Group Transport bookings are subject to a 72-hour cancelation window before the first pick up date or full charge will be applied to all rides within the 72 hour period.
ADDITIONAL FEES AND CHARGES
Wait Time
Wait time for Event/Group transport is billed in hourly increments and will begin ten minutes after any scheduled pick up time. Should wait time be applied, the wait time charge for Event/Group transport is determined by vehicle type being used.
Service Fee
All Event/Group Transport bookings are subject to a 20% service fee.
Surcharges
Any transport carried out after midnight, on a Sunday or on a public holiday is subject to a 15% to the surcharge.
BILLING, PAYMENT AND REFUNDS
Billing and Payment
Unless otherwise agreed, the billing contact for Event/Group transport will be invoiced after the completion of services. The credit card on file will be charged accordingly.
Refunds of Deposits
Where a deposit is requested and has been paid, the client has up until 2 weeks before the first scheduled pickup to cancel the ground transportation requests and subsequently receive a full refund of the deposit. Any cancellation that does not comply with this term will result in forfeiture of the entire deposit.
In the event that the group departs the island prior to the final scheduled pick up and a deposit has been paid, no refunds will be made in relation to any transport requests that are not performed.
MISCELLANEOUS TERMS
AFFILIATE SERVICE POLICY
Quality Transport, at its discretion, may use affiliates to provide transport services as requested by our clients.
LOST OR DAMAGED ITEMS
Quality Transport and its affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate and return property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can call our office at (441) 337-2759 for assistance. Quality Transport Ltd. reserves the right to charge a delivery fee for returning found items. These fees are based on the normal transport rates.
EATING IN VEHICLE POLICY
Quality Transport drivers retain the right to enforce a no eating policy in their vehicle.
PET POLICY
All animals must ride in a SUV or private taxis, with the exception of service dogs. All animals must be leashed or in a carrier when traveling in a Quality Transport vehicle. We request that when traveling with a pet, you notify an agent in advance so that Quality Transport can accommodate you. If you fail to notify an agent that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.
EXCLUSIONS AND LIMITATIONS OF LIABILITY
Quality Transport and its affiliates are not responsible for missed flights, abandoned reservations or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, road closures, accidents, flight and weather delays.
Quality Transport liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare.
Quality Transport shall limit its liability with respect to its obligations under these or otherwise for consequential, exemplary, special, indirect, incidental or punitive damages to $1,000,000.00, in accordance with its public liability coverage, even if it has been advised of the possibility of such damages. This limitation applies to all causes of action or claims in the aggregate, including without limitation breach of contract, breach of warranty, indemnity, negligence strict liability misrepresentation and other torts. The foregoing limitations of liability apply without regard to any intentional misconduct or gross negligence by Quality Transport.
GENERAL PROVISIONS
These Service Terms shall be governed by and construed in accordance with Bermuda law. All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the courts of Bermuda. These Service Terms and its validity and effect will be interpreted under, and governed by, the laws of Bermuda, without regard to its conflict of laws provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non conveniens. You agree to reimburse Quality Transport for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you.
These Service Terms (and any other operating rules or terms posted on the Company’s website constitute the entire agreement between Quality Transport and you, and supersede all previous written or oral agreements between Quality Transport and you. No action (or inaction) by Quality Transport may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.